FAQ

1. About Our Company

Q1: Who is Yancheng Yesu Network Technology Co., Ltd.?
A1: We are a professional women’s fashion company located at Sheyang County, Hede Town Entrepreneurship Park Service Center East Side, Yancheng City, Jiangsu Province, China.

Q2: Where is your company located?
A2: Our office and service center are at Sheyang County, Hede Town Entrepreneurship Park Service Center East Side, Yancheng City, Jiangsu Province, China.

Q3: How can I contact you?
A3:

2. Products

Q4: What types of clothing do you offer?
A4: We offer a curated collection of women’s fashion including dresses, tops, skirts, outerwear, and seasonal essentials.

Q5: Are your products made from quality materials?
A5: Yes, we prioritize premium fabrics, durability, and craftsmanship.

Q6: Do you offer custom or personalized options?
A6: Yes, we provide limited customization options based on style, fit, or fabric selection.

3. Ordering

Q7: How can I place an order?
A7: Orders can be placed directly on our website or by contacting our customer service team.

Q8: What payment methods are accepted?
A8: We accept credit/debit cards, PayPal, and other secure payment options listed at checkout.

Q9: Can I modify or cancel my order?
A9: Orders can be modified or canceled before shipment. After dispatch, changes are not possible.

4. Shipping & Delivery

Q10: What are your shipping options?
A10:

  • Standard Domestic Shipping: 3–7 business days
  • Expedited Domestic Shipping: 1–3 business days
  • International Shipping: 7–21 business days depending on destination

Q11: How can I track my order?
A11: A tracking number will be sent via email once your order is shipped.

Q12: Who is responsible for shipping costs?
A12: Shipping fees are calculated at checkout. Customers are responsible unless the shipment is due to a defect, damage, or error on our part.

5. Returns & Refunds

Q13: What is your return policy?
A13: Eligible items may be returned within 30 days of receipt if unused, in original packaging, and with all tags intact. Personalized products are non-returnable.

Q14: How do I request a refund or exchange?
A14: Contact customer service to initiate a return. Refunds are processed using the original payment method after inspection. Exchanges are available for eligible items.

Q15: What if my item is damaged or defective?
A15: Contact us within 7 days of receiving the item with photos. We will provide a replacement or full refund, including shipping costs.

6. Product Care

Q16: How should I care for my clothing?
A16: Follow the care label instructions. Generally:

  • Machine wash cold or hand wash delicate fabrics
  • Avoid bleach
  • Air dry or tumble dry low
  • Iron on low heat if needed

7. Customer Service

Q17: How quickly will you respond to inquiries?
A17: Typically within 24–48 business hours.

Q18: How can I provide feedback or a review?
A18: Feedback can be submitted via email, website contact form, or product review sections.

Q19: Do you offer styling advice?
A19: Yes, our team can provide recommendations on pairing items and wardrobe building.

8. Privacy & Security

Q20: Is my personal information safe?
A20: Yes, all customer data is stored securely and only used for order processing and service purposes.

Q21: Will my information be shared?
A21: Personal information is not sold or traded. It may be shared with trusted service providers under confidentiality agreements.

9. Miscellaneous

Q22: How often do you release new collections?
A22: New arrivals are launched seasonally and sometimes monthly.

Q23: Do you have promotions or discounts?
A23: Yes, we regularly offer promotions, limited-time discounts, and seasonal sales.

Q24: How can I stay updated on your latest products?
A24: Follow us on social media and subscribe to our newsletter for updates.

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