Yancheng Yesu Network Technology Co., Ltd. (“we,” “our,” “us”) is committed to providing efficient and reliable shipping services for all our customers. This Shipping Policy explains how we handle the processing, shipping, delivery, and tracking of products purchased from our website or services located at Sheyang County, Hede Town Entrepreneurship Park Service Center East Side, Yancheng City, Jiangsu Province, China. Please read this policy carefully before making a purchase.
1. Order Processing
1.1 Order Confirmation
- Upon placing an order, you will receive an order confirmation email containing details of the purchased items, order number, billing information, and shipping address.
- Orders will not be considered confirmed until full payment has been successfully processed.
1.2 Processing Time
- All orders are processed within 1–3 business days from the date of payment confirmation, excluding weekends and public holidays.
- Orders placed on weekends or public holidays will begin processing on the next business day.
1.3 Order Modifications
- Requests to modify an order (such as changing shipping address or product options) must be submitted before the order is shipped.
- Once the order has been dispatched, modifications cannot be accommodated.
2. Shipping Methods and Delivery Time
We offer multiple shipping options to meet the needs of our customers. Delivery times vary depending on the destination, shipping method, and availability of products.
2.1 Domestic Shipping
- Standard Domestic Shipping: 3–7 business days
- Expedited Domestic Shipping: 1–3 business days
- Orders are shipped via trusted courier services to ensure timely delivery and package safety.
2.2 International Shipping
- Delivery time for international orders varies by country and customs clearance. Estimated delivery is 7–21 business days depending on the destination.
- Customers are responsible for any customs duties, import taxes, and additional fees imposed by their local authorities.
- International shipping may be subject to delays due to customs inspections, regulatory requirements, or unforeseen logistics issues.
2.3 Shipping Costs
- Shipping costs are calculated at checkout and depend on the weight, size, destination, and shipping method of the order.
- Free shipping promotions, if applicable, will be clearly indicated on our website.
- Shipping fees are non-refundable unless the shipment was delayed or lost due to an error on our part.
3. Order Tracking
- Once your order has been shipped, a tracking number and instructions for monitoring the shipment will be provided via email.
- Customers can use the tracking number to check the delivery status on the courier’s official website.
- While we strive to provide accurate delivery estimates, please note that tracking information may sometimes be updated with a slight delay due to courier processing.
4. Shipping Address and Delivery
4.1 Accuracy of Address
- Customers must ensure that the shipping address provided is complete, accurate, and includes all necessary details such as postal code, building number, and recipient contact information.
- We are not responsible for delays, delivery failures, or additional costs resulting from incorrect or incomplete addresses.
4.2 Recipient Requirements
- Some shipments may require the recipient’s signature upon delivery.
- If the recipient is unavailable at the time of delivery, the courier may attempt redelivery or leave a notice for pickup at a designated location.
- Customers are responsible for arranging redelivery or pickup in accordance with the courier’s instructions.
5. Risk of Loss
- All orders are carefully packed to minimize the risk of damage during transit.
- The risk of loss or damage passes to the customer once the package has been delivered to the shipping carrier.
- We are not liable for lost, stolen, or damaged packages once they have been handed over to the courier, except in cases where the shipment was insured or damaged due to our negligence.
6. Shipping Delays
While we make every effort to ensure timely delivery, some delays may occur due to:
- Natural disasters, extreme weather conditions, or other force majeure events
- Customs clearance delays for international shipments
- High-volume periods such as holidays, sales events, or pandemics
- Errors or delays caused by courier services
In such cases, we will communicate with the customer promptly and provide updates regarding the estimated delivery time.
7. Lost or Damaged Shipments
7.1 Lost Shipments
- If your order does not arrive within the estimated delivery timeframe, please contact us immediately.
- We will investigate with the courier to determine the status of the shipment.
- In cases where the shipment is confirmed lost, we will arrange for a replacement or issue a refund based on the customer’s preference.
7.2 Damaged Shipments
- If your order arrives damaged, please notify us within 7 calendar days of receipt.
- Provide photographic evidence of the damage along with your order number.
- We will either provide a replacement or refund, including shipping costs, depending on the circumstances.
8. International Shipping Policies
- Customers placing international orders are responsible for complying with their country’s import regulations, customs duties, taxes, and tariffs.
- We are not responsible for delays or additional fees imposed by customs or local authorities.
- It is recommended that customers research and understand local import laws before placing international orders.
9. Returns and Shipping Costs
- In cases where a return is necessary, the shipping cost for returning items will generally be borne by the customer unless the return is due to our error, defective products, or damaged items.
- For international returns, customers are responsible for both the return shipping and any additional import duties.
- We recommend using insured and trackable shipping methods when returning items to ensure safe and secure delivery.
10. Special Shipping Instructions
- Customers requiring special delivery instructions, such as specific delivery times, gated community access, or signature requirements, must include these details during the checkout process.
- We will make reasonable efforts to accommodate such requests, but we are not liable for additional costs or delays resulting from special shipping requirements.
11. Contact Information
If you have any questions, concerns, or requests regarding this Shipping Policy, please contact us using the information below:
Company Name: Yancheng Yesu Network Technology Co., Ltd.
Address: Sheyang County, Hede Town Entrepreneurship Park Service Center East Side, Yancheng City, Jiangsu Province, China